• 1

  Ask your hosting provider

  Ask your hosting provider to tell you the configuration. If the required conditions are not met, ask them to increase the limits.
• 2

  Install plugin

  You can also check the PHP configuration by installing this simple plugin called WP-ServerInfo.
• 3

  Use FTP and upload a file.

  If you have FTP access to your site, upload this below file to your site root directory. This should be the same folder in which the wp-config.php exists. Once uploaded access this file using your site url as [your-site-url]/phpinfo.php. You need to extract the file from inside the zip download. Download the file
  Use right-click and then choose "Save Link as" to save the file.

• Chrome

• Safari

• Opera

• FireFox

• IE 11+

Installation

You can install the plugin either by using WordPress or via FTP. The massive.zip file that you find in the plugin download package is what you need to upload to your site.

Download plugin from CodeCanyon

• 1

  Visit the "Downloads" page.

  After you have purchased the plugin you need to download the plugin package from the downloads page. For that go to "Downloads" tab from your account screen.
• 2

  Select the download package.

  Once there, you need to select the type of package you want to download. You can download the all files package that has everything like documentation, licensing and the plugin files or only the "installable plugin package" that is the massive.zip file.
• 3

  Download the package.

  Once you have selected, the download will begin automatically. Based on your selection and your internet speed, the download will take some time.
• 4

  Extract the plugin package.

  The downloaded plugin package then needs to be extracted using an appropriate application. We recommend 7-zip for Windows or build-in extract tool for Mac to extract the contents of the package. If you had choosen the "installable plugin package" option, then you need not extract anything and the downloaded zip file is what you can upload to your site.

WordPress Dashboard Installation

Install WordPress via the admin dashboard backend. Install From The Admin Dashboard (RECOMMENDED).

• 1

  Go to Plugins > Installed Plugins.

• 2

  Click Add New and then click the Upload Plugin button.

• 3

  Upload the plugin

  Navigate to find the "massive.zip" file on your computer and click "Install Now".
• 4

  Activate the plugin

  Activate the newly installed plugin by going to Plugins > Installed Plugins and clicking the Activate button.

Install Using FTP

Here we have shown how to use this method on the FTP client Filezilla.

• 1

  Massive Auto Updater

  The first and easiest method is to simply register your purchase to access our automatic plugin updater.
• 2

  Install via WordPress Dashboard

  The second is the standard method of installing the plugin via the admin dashboard.
• 3

  FTP Method

  You can use the FTP method to update the plugins. It is however recommended to delete the existing files or overrite them while you perform the upload.
• 4
  Envato Market Plugin
  You can use the Envato's official Market plugin hosted on Github to perform plugin updates.

Previously, purchasing a plugin license entitled you to unlimited support and lifetime updates. But recently, the Envato license terms have been updated related to item support. You can view the updated terms here https://codecanyon.net/page/item_support_policy

• 1

  Sign Up To Create Your Support Account

  Visit this page to create your support account or login to an existing account.
• 2

  Enter Your Purchase Code

  If you have not created your account yet, you need to enter a valid purchase code to access the ticketing system. This has to be done once only when you sign up.
• 3

  Sign Up For Support

  You then need to signup to get access to support. If you need help again you can then login using the same credentials.
• 4

  Follow Steps

  You will then be asked to provide your necessary details and explain your plugin related issues.
• 5

  Submit Ticket & Wait For Reply

  Once you hit submit, your ticket will be registered with us and we will contact you very soon, usually within 24 hours.

• Make sure your question is a valid plugin issue since we do not provide customization services.
• Check if the documentation or any related video guides can solve your issue.
• Try disabling the active plugins one-by-one to confirm that there is no conflict with any of them. However, if there are any conflicts, kindly let us know.
• If you have performed customizations in the plugin, confirm that you didn't make an error. If you have made changes and can't find the issue, kindly inform us about such changes.
• Most issues can be solved by doing a simple search on the internet. You may be able to solve your issue yourself quicker sometimes by following this suggestion.

• Twitter
• Ticketing System
• Envato Comments Section

To know more you can read the Envato article on "Extending and Renewing Item Support".

Extending and Renewing Item Support

• What happens if I forget to renew or entend my support?

  Once the support period is over, you will not receive ticket support from the UI-CLAN team. However, you will have continued support for 6 months from the date of purchase of the plugin and thereafter if extended.

• What will I have access to after the support period has expired?

  The complete online documentation, plugin updates, twitter access, knowledgebase, tutorials, polling and other support resources will still be available. The only support that you will not receive is the one-to-one direct support from the plugin authors.

• What does support include?

  Support includes fixing plugin bugs and to make the plugin work on your WordPress site. We will help to solve possible compatibility related issues. Support also involves continuous lifetime updates for as long as you want.

• What does support not include?

  Support does not include helping with customizations. Support also does not come with hosting or plugin installations or website setup. Support for 3rd party plugins and themes are also not provided.

• Will you help me with Plugin issues?

  Indeed. As a valued UI-Clan customer you get full one-on-one support from the plugin developers. We will help you with every feature the plugin has to offer and also try to include your most requested features in future versions. We will help you to solve plugin related issues that you come across through personalised e-mail.

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