• 1

  Ask your hosting provider

  Ask your hosting provider to tell you the configuration. If the required conditions are not met, ask them to increase the limits.
• 2

  Install plugin

  You can also check the PHP configuration by installing this simple plugin called WP-ServerInfo.
• 3

  Use FTP and upload a file.

  If you have FTP access to your site, upload this below file to your site root directory. This should be the same folder in which the wp-config.php exists. Once uploaded access this file using your site url as [your-site-url]/phpinfo.php. You need to extract the file from inside the zip download. Download the file
  Use right-click and then choose "Save Link as" to save the file.

Below is a full list of everything that is included when you download the main files.

For your convenience, the whole Molecule plugin directory structure has been added here for reference. You can see which files are in which folder and update/modify them accordingly.

• Chrome

• Safari

• Opera

• FireFox

• IE 11+

The Envato system will suggest that your support has expired and you need to renew support. However, it is not required. Our ticketing system is not bound to Envato's system and works differently. However, do understand that to get support beyond 6 months you need to renew your support with Envato. Until then you can use our system to submit tickets for your issues and bug reports and we will solve them for you.

• 1

  Visit Downloads Page

  To get the purchase code you need to visit the "Downloads" section in your CodeCanyon account.
• 2

  Download License Certificate & Purchase Code

  You can then download and purchase the license term and certificate in either txt or pdf format or both.
• 3

  Get Your Purchase Code

  Next you need to find the purchase code inside the downloaded document.
• 4

  Create A New Account

  The next step would be to create a new account on the Molecule Ticket Support Page.

  Signup For Support.

• Do I need to purchase second license if I want to use Molecule on more than one site?

  Yes. Every license of Molecule entitles you to use the plugin on a single site. If you wish to use the plugin on more than one complete website, you need to purchase a second license of the plugin.

• Can I use Molecule on a development / test site?

  Yes. You can use Molecule plugin on as many test sites as you want. You can use the plugin to build your site on a development site, then move it to the live site. Remember, you will need separate license for each of your live sites.

• Can I use the plugin for client work?

  Yes. Each license of Molecule allows you to use the plugin for a single end client. That means if you have 10 clients you will need 10 separate license of Molecule plugin for all of them.

• Can I use the plugin on Multi site?

  You need to have separate license for each of the subsites in a multisite setup irrespective of whether the subsites are individually or separately owned.

• Where can I learn more about Molecule license terms?

  If you have further queries about Molecule and it's licensing terms, you can contact us directly using the ticketing system if you are a customer or email us at hello@uiclan.com.

Installation

You can install the plugin either by using WordPress or via FTP. The molecule.zip file that you find in the plugin download package is what you need to upload to your site.

Download Molecule from CodeCanyon

• 1

  Visit the "Downloads" page.

  After you have purchased the plugin you need to download the Molecule plugin package from the downloads page. For that go to "Downloads" tab from your account screen.
• 2

  Select the download package.

  Once there, you need to select the type of package you want to download. You can download the all files package that has everything like documentation, licensing and the plugin files or only the "installable plugin package" that is the molecule.zip file.
• 3

  Download the package.

  Once you have selected, the download will begin automatically. Based on your selection and your internet speed, the download will take some time.
• 4

  Extract the plugin package.

  The downloaded plugin package then needs to be extracted using an appropriate application. We recommend 7-zip for Windows or build-in extract tool for Mac to extract the contents of the package. If you had choosen the "installable plugin package" option, then you need not extract anything and the downloaded zip file is what you can upload to your site.

WordPress Dashboard Installation

Install WordPress via the admin dashboard backend. Install From The Admin Dashboard (RECOMMENDED).

• 1

  Go to Plugins > Installed Plugins.

• 2

  Click Add New and then click the Upload Plugin button.

• 3

  Upload Molecule plugin

  Navigate to find the "molecule.zip" file on your computer and click "Install Now".
• 4

  Activate the plugin

  Activate the newly installed plugin by going to Plugins > Installed Plugins and clicking the Activate button.

Install Using FTP

Here we have shown how to use this method on the FTP client Filezilla.

• 1

  Molecule Auto Updater

  The first and easiest method is to simply register your purchase to access our automatic plugin updater.
• 2

  Install via WordPress Dashboard

  The second is the standard method of installing the plugin via the admin dashboard.
• 3

  FTP Method

  You can use the FTP method to update the plugins. It is however recommended to delete the existing files or overrite them while you perform the upload.
• 4
  Envato Market Plugin
  You can use the Envato's official Market plugin hosted on Github to perform plugin updates.

Previously, purchasing a plugin license entitled you to unlimited support and lifetime updates. But recently, the Envato license terms have been updated related to item support. You can view the updated terms here http://codecanyon.net/page/item_support_policy

• 1

  Sign Up To Create Your Support Account

  Visit this page to create your support account or login to an existing account.
• 2

  Enter Your Purchase Code

  If you have not created your account yet, you need to enter a valid purchase code to access the ticketing system. This has to be done once only when you sign up.
• 3

  Sign Up For Support

  You then need to signup to get access to support. If you need help again you can then login using the same credentials.
• 4

  Follow Steps

  You will then be asked to provide your necessary details and explain your plugin related issues.
• 5

  Submit Ticket & Wait For Reply

  Once you hit submit, your ticket will be registered with us and we will contact you very soon, usually within 24 hours.

• Make sure your question is a valid plugin issue since we do not provide customization services.
• Check if the documentation or any related video guides can solve your issue.
• Try disabling the active plugins one-by-one to confirm that there is no conflict with any of them. However, if there are any conflicts, kindly let us know.
• If you have performed customizations in the plugin, confirm that you didn't make an error. If you have made changes and can't find the issue, kindly inform us about such changes.
• Most issues can be solved by doing a simple search on the internet. You may be able to solve your issue yourself quicker sometimes by following this suggestion.

• Twitter
• Ticketing System
• Envato Comments Section

To know more you can read the Envato article on "Extending and Renewing Item Support".

Extending and Renewing Item Support

• What happens if I forget to renew or entend my support?

  Once the support period is over, you will not receive ticket support from the UI-CLAN team. However, you will have continued support for 6 months from the date of purchase of Molecule plugin and thereafter if extended.

• What will I have access to after the support period has expired?

  The complete online documentation, plugin updates, twitter access, knowledgebase, tutorials, polling and other support resources will still be available. The only support that you will not receive is the one-to-one direct support from the plugin authors.

• What does support include?

  Support includes fixing plugin bugs and to make Molecule work on your WordPress site. We will help to solve possible compatibility related issues. Support also involves continuous lifetime updates for as long as you want.

• What does support not include?

  Support does not include helping with customizations. Support also does not come with hosting or plugin installations or website setup. Support for 3rd party plugins and themes are also not provided.

• Will you help me with Molecule plugin issues?

  Indeed. As a valued Molecule plugin customer you get full one-on-one support from the plugin developers. We will help you with every feature Molecule has to offer and also try to include your most requested features in future versions. We will help you to solve plugin related issues that you come across through personalised e-mail.

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